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Q&A.

FAQ

What documents do I need to provide?

Typically:
Proof of identity
Proof of address
Any additional information required by our compliance team

What deposit methods do you support?

We currently support major electronic payment channels including USDT and other banking methods depending on the region.

How long do deposits take to arrive?

Most USDT deposits are processed quickly after verification.
Bank transfers may take more time, depending on the sending institution.

How do I withdraw funds?

Clients can submit withdrawal requests through our secure client portal.
All withdrawals must follow our AML and security procedures.

Why do I need trading activity before withdrawing?

Our liquidity providers and payment channels may require accounts to meet basic trading activity criteria before withdrawals can be processed.

Do you charge any trading fees?

Our fees include spreads, possible commissions depending on the product, and swap charges for overnight positions.

Are there withdrawal fees?

Some payment channels charge fixed or percentage-based fees.
Any applicable fees will be shown before you submit a withdrawal request.

How are my funds protected?

Client funds are held in designated accounts and managed according to regulatory requirements.
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